At Fresify, we are committed to delivering the freshest and highest-quality products to our customers. If, however, you receive a product that is damaged or spoiled, we are here to make it right. Please review our Returns and Refunds Policy below for more details:

1. Notification of Issues

Customers must notify us of any issues with their order within 1 hours of delivery. To report an issue, please contact our Customer Service team at customer-contact@fresify.com or call 9596511405.

2. Eligibility for Refund or Replacement

To be eligible for a refund or replacement, the following conditions must be met:

• Timely Notification: The customer must notify us within 1 hours of the delivery.
• Evidence: Provide clear photographic evidence of the damaged or spoiled products.

3. Refund or Replacement Process

Once your request is received and approved, we will process your refund or replacement. The process includes:

• Refund: The refunded amount will be credited to the original payment method used for the purchase.
• Replacement: We will arrange for the delivery of a replacement product at no additional cost.

4. Contact Information

For any inquiries or to report issues with your order, please contact our Customer Service team:

• Email: contact@fresify.com
• Phone: 9596511405

5. Exceptional Circumstances

In exceptional circumstances, where a refund or replacement may not be applicable, our Customer Service team will work with you to find a satisfactory resolution.

6. Changes to the Policy

Fresify reserves the right to update or modify this Returns and Refunds Policy at any time. Customers are encouraged to review this page periodically for any changes.

Thank you for choosing Fresify. We appreciate your trust in our commitment to quality.

Last updated: 16-11-2023