At Fresify, we aim to offer a convenient and transparent shipping experience for our customers. Please review our Shipping Policy below for details on time slots, notifications, and pricing:

1. Order Processing Time

• Orders are processed based on the delivery date chosen by the customer during the checkout process.
• Processing times may vary during peak seasons or promotional periods.

2. Time Slot Delivery

• Customers can select their preferred delivery time slots during the checkout process.
• We make every effort to deliver within the chosen time slot, providing you with flexibility and convenience.

3. Customer Notifications

• Once your order is dispatched, you will receive a shipping confirmation email and/or SMS with a tracking number and the chosen delivery time slot.
• We keep you informed every step of the way, ensuring you know when to expect your delivery.

4. Shipping Rates

• Shipping rates are calculated based on the delivery location and the chosen time slot.
• Rates are either flat or may vary based on the delivery radius from our distribution center.
• Exact shipping costs are displayed during the checkout process before payment.

5. Shipping Methods

• We offer express shipping options.
• Express shipping provides a faster delivery option with an estimated delivery time of 60 minutes.

6. Delivery Areas

• We currently deliver to addresses within Kashmir.

7. Order Tracking

• Track your order through our website or mobile apps using the provided tracking information.

8. Delivery Delays

• While we strive for timely deliveries, unforeseen circumstances may cause delays. We appreciate your understanding in such situations.

9. Incorrect Addresses

• It is the responsibility of the customer to provide accurate shipping information.
• Please double-check your delivery address during the checkout process. We are not responsible for orders shipped to incorrect addresses provided by the customer.

11. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact our Customer Service team:

• Email: contact@fresify.com
• Phone: 9596511405

Last updated: 16-11-2023